1. Introduction
At House 2 House Packers and Movers, accessible from our official website, we are committed to safeguarding the privacy and confidential information of our customers, partners, and visitors. This Privacy Policy outlines the types of personal data we collect, how it is utilized, and the strict protection measures we enforce.
By inquiring about our moving services, submitting a quotation request, or engaging our packing and transportation services, you consent to the data practices described in this policy.
2. Information We Collect
To provide accurate moving estimates, dispatch transport vehicles, and prepare official bills for claim, we collect personal information including but not limited to:
- Contact Details: Full Name, Mobile Phone Numbers, Email Address.
- Relocation Information: Origin Address, Destination Address, Floor Numbers, Elevator Access, and Inventory List.
- Identification & Billing Data: Corporate Billing Details, Government ID details for transit insurance registration, and payment reference numbers.
- Technical Data: IP Address, browser type, device information, and site interaction statistics collected via cookies for quality assurance.
3. How We Use Your Information
We use the collected information strictly for operational and customer service purposes:
- To calculate accurate, transparent moving quotations.
- To schedule, coordinate, and execute packing, loading, transport, and unloading.
- To generate authentic consignment notes (LR copy), itemized packing lists, and official relocation bills for claim.
- To assist you with transit insurance documentation and claim processing.
- To send booking confirmation SMS/WhatsApp updates regarding driver location and transit status.
4. Information Sharing & Third Parties
Your personal data is shared only with trusted operational partners required to fulfill your relocation contract:
- Transit Insurance Providers: For registering policies to cover consignment value during highway transit.
- Assigned Drivers & Supervisors: Operational field staff receive your pickup/delivery address and phone number for seamless execution.
- Legal Authorities: When required by Indian law, transport safety regulations, or official government audit procedures.
5. Data Security & Storage
We employ robust technical and organizational security measures to protect your physical consignment notes and digital data from unauthorized access, alteration, or disclosure. All web form submissions are encrypted using SSL technology.
6. DPDP Act 2023 Compliance & Your Data Rights
In accordance with India's Digital Personal Data Protection (DPDP) Act, 2023, you have specific rights regarding the personal data you share with us for relocation services:
- Right to Information & Access: You may request a summary of personal data processed for your moving order.
- Right to Correction & Erasure: You can request correction of inaccurate addresses/phone numbers or ask for complete deletion of your data once moving logistics and financial/tax compliance obligations are satisfied.
- Data Retention Policy: We retain personal details (Name, Phone, Delivery Addresses) strictly for the duration necessary to complete your relocation order and fulfill statutory GST/transport audit requirements.
- Cookie Preferences: Non-essential performance cookies (such as Google Analytics) are loaded only after your explicit consent via our cookie banner. You can clear or withdraw consent at any time via your browser settings.
To exercise your data access or erasure rights under the DPDP Act 2023, please email your request to h2hpackerssalem@gmail.com or call our Salem Headquarters Helpline at +91 73959 27311.
7. Contact Privacy Officer
If you have questions or concerns regarding this Privacy Policy, please contact our head office:
House 2 House Packers and Movers
Address: 11-212, Kongupatti, Kongupatti (P), Kadaiyampatti(TK), Salem(DT), Pin-636305
Phone: +91 73959 27311 / +91 93846 01016