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Refund & Cancellation Policy

Understand our fair cancellation rules, deposit refund conditions, and claim processing timelines.

1. Overview

At House 2 House Packers and Movers, we strive to offer flexible, customer-friendly relocation services. We understand that moving schedules can change due to unforeseen circumstances. This Refund & Cancellation Policy outlines the conditions under which booking cancellations, date modifications, and deposit refunds are processed.

2. Booking Cancellation Rules

To cancel a scheduled packing or moving order, customers must submit a cancellation request via phone or written message to our support line (+91 73959 27311).

  • More than 48 Hours Before Scheduled Pickup: 100% refund of the advance booking fee with zero cancellation charges.
  • Between 24 to 48 Hours Before Pickup: 80% refund of the advance booking fee (a nominal 20% processing fee is retained for administrative reservation).
  • Less than 24 Hours Before Pickup: Advance booking fee is non-refundable, as packing materials and vehicles have already been dispatched or locked for your assignment.
  • On-Site Cancellation (After Crew Arrival): A mobilization fee covering transport fuel and crew labor costs will be charged.

3. Free Rescheduling Policy

Need to shift your moving date? We provide 1 Free Date Rescheduling if informed at least 24 hours prior to the original pickup slot, subject to vehicle availability on the new date.

4. Refund Processing Timeline

Approved refunds are processed promptly to the customer's original payment method (Bank Transfer, UPI, or Credit/Debit Card):

  • UPI / Bank Transfer Refunds: Processed within 24 to 48 business hours.
  • Credit / Debit Card Refunds: Processed within 5 to 7 business days depending on banking channels.
Guaranteed Confirmation: Once a refund request is initiated, our accounts department provides an official UTR transaction reference number via SMS/WhatsApp.

5. Damage Claim & Insurance Refunds

In the rare event of transit damage or missing articles covered under comprehensive packing policies:

  • Damages must be recorded on the official delivery consignment copy at the time of unloading.
  • Our surveyor team will inspect the item within 48 hours.
  • Settlement claims are credited directly to the customer's bank account following insurance surveyor approval.

6. Need Assistance?

For any refund queries or booking cancellations, contact our customer care team:

House 2 House Packers and Movers
Office Address: 11-212, Kongupatti, Kongupatti (P), Kadaiyampatti(TK), Salem(DT), Pin-636305
Helpline: +91 73959 27311 / +91 93846 01016